Cookie Policy
Last updated: April 5, 2026
1. What Are Cookies
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently, provide analytics information, and improve your browsing experience. Cookies may be set by the website you are visiting ("first-party cookies") or by third-party services operating on that website ("third-party cookies").
2. Types of Cookies We Use
The Flo website uses the following categories of cookies:
| Type | Purpose | Examples | Duration |
|---|---|---|---|
| Essential Cookies | Required for the website to function properly. These cookies enable core features such as authentication, session management, and security. They cannot be disabled. | Session ID, CSRF token, authentication state | Session or up to 24 hours |
| Analytics Cookies | Help us understand how visitors interact with our website and dashboard by collecting information about page views, traffic sources, feature usage, and funnel drop-off. Product analytics and session replay are provided by PostHog (EU region). Session replay masks all form inputs and sensitive fields. These cookies are only set after you opt in via the consent banner. | PostHog (ph_*) — distinct ID, session ID, feature flags | Up to 1 year |
| Feedback Cookies | Remember when we last asked you for NPS or product feedback so we do not nag you. Your feedback comment may be classified by Anthropic's Claude API to help us route detractor signals to the founders quickly. | flo_nps_state_v1 (local storage) | Up to 90 days |
| Functional Cookies | Enable enhanced functionality and personalization, such as remembering your preferences, language settings, and display options. | Theme preference, language selection, timezone | Up to 1 year |
| Performance Cookies | Collect information about how the website performs, including page load times and error rates. This data helps us improve site reliability and speed. | Error logging, performance monitoring | Up to 30 days |
3. How to Manage Cookies
You can control and manage cookies in several ways. Most web browsers allow you to view, delete, and block cookies through their settings. Please note that disabling essential cookies may affect the functionality of the website.
- Browser settings: Access your browser's cookie settings to view, delete, or block cookies. Refer to your browser's help documentation for specific instructions.
- Cookie consent banner: When you first visit our website, you can set your preferences via our cookie consent banner. You can update these preferences at any time.
- Opt-out links: For analytics cookies, you can opt out via Google Analytics Opt-out.
4. Third-Party Cookies
Some cookies on our website are placed by third-party services that appear on our pages. We do not control these cookies and their use is governed by the respective third party's privacy policy. Third-party services we use include Google Analytics for website traffic analysis, Mixpanel for product analytics, and Intercom for customer support. We regularly review our third-party integrations to ensure they comply with applicable data protection standards.
5. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page with an updated revision date. If you have questions about our use of cookies, please contact us at privacy@flo.finance.